Store Support Clerk - Floral/Produce

Company Name:
Whole Foods
Position Summary: The Store Support Clerk will perform a multitude of clerical duties for the NDC purchasing teams in support of the Stores.
Will Do:
Work with stores and vendors in the North East and North Atlantic Regions in a polite and professional manner to resolve any issues presented.
Provide superior customer service.
Work closely with internal teams to act as the liaison between the team leaders, team members and store representatives.
High volume of computer and phone work in a highly interactive environment.
Answer, direct calls and respond to calls and e-mails in a professional, courteous and timely manner.
Assist with the in-house ordering, receiving, and shipping clerical systems.
Maintain store catalogs and order processing.
Process store credits and support ways to reduce shrink.
Review store returns in warehouse and escalate issues as needed.
Assist Distribution and Buying departments in general administrative support.
Perform light accounting entries.
Must Have/Be:
Professional telephone etiquette and superior customer service skills.
Excellent communication and interpersonal skills - both written and verbal.
Strong computer skills: proficiency in Microsoft Word, Excel, Outlook
Solid administrative and data entry skills and experience.
Knowledge/experience with EXE, OrderLink, PeopleSoft and/or warehouse knowledge/experience is desirable
Ability to solve problems by collecting and analyzing information, evaluating options and responding quickly.
Must be extremely diplomatic/congenial manner when assisting with issue resolution.
Must have an investigative nature.
Ability to cope with stress in a productive manner.
Ability to work a flexible schedule including weekends and holidays generally between 6 am - 5:30 pm or to completion.
Able to meet deadlines and assume additional responsibilities as needed.
Extremely organized and able to multi-task and prioritize.
Proven ability to be a team player in a fast-paced environment.
Strong work ethic, self motivated, flexible, and adaptable.
Fluently read, write, speak and understand the English language.
Willingness to contribute ideas/suggestions to the facility.
Ability to stand/walk for extended periods and do light lifting (up to 25 lbs.) as needed occasionally in a refrigerated environment.
Essential Job Functions:
Stand and walk for extended periods of time.
Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
Bend and lift loads, not to exceed 25 pounds.
Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
Environmental exposure to extreme temperatures (coolers, freezer, etc.)
Number of Openings: 1.00
Benefits Category: 1
Close Date: 05/05/2014

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