Bozzuto's Inc.
Position Overview:
As a Customer Support Associate, you will be an integral part of the Bozzuto's team, providing a high level of service to our external and internal customers.
Responsibilities:
Handling all calls received from customers in a professional, friendly, and helpful manner.
Issuing credits and debits based on pre-established Company policies.
Entering all orders and other data accurately with attention to detail.
Responsible for timely follow up and documentation to ensure appropriate issue resolution.
Acting as a liaison between our customers and all departments within the company.
Maintaining confidentiality in all aspects of customer and staff information.
Perform other duties as assigned by leadership.
Experience:
Bilingual - SpanishPreferred:
Experience in retail, wholesale, hospitality, or call centerKnowledge of technological systems such as but not limited to:
Microsoft Office, phone services.
Basic math skills - ability to calculate figures and apply necessary problem-solving skills.
Schedule:
Monday, Tuesday, Thursday & Friday 9:
00am - 5:
30pmSaturday (Required) 7:
00am - 3:
30pmTraining hours weeks 1-3:
Monday - Friday 8:
30am - 5:
00pm Environment:
Office - approx.
65 F - 75 FSkills:
Physical abilities:
Ability to stand, walk and sit throughout your day; walking on a variety of flooring such as carpet, concrete, tile, etc.
Strong communication Skills:
Ability to communicate clearly and effectively with customers, peers, and leaders.
Organizational Skills:
Ability to prioritize and meet deadlines.
Working in a team- based environment:
Working independently and as a team player to ensure our customers are receiving the highest quality service.
Quality:
Maintain integrity and high standards from all perspectivesSafety Culture:
Maintain and drive safety policies to all associates; driving for accountability of safe practices throughout shift.
Apply Now About the Company:
Bozzuto's Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Customer Support Associate, you will be an integral part of the Bozzuto's team, providing a high level of service to our external and internal customers.
Responsibilities:
Handling all calls received from customers in a professional, friendly, and helpful manner.
Issuing credits and debits based on pre-established Company policies.
Entering all orders and other data accurately with attention to detail.
Responsible for timely follow up and documentation to ensure appropriate issue resolution.
Acting as a liaison between our customers and all departments within the company.
Maintaining confidentiality in all aspects of customer and staff information.
Perform other duties as assigned by leadership.
Experience:
Bilingual - SpanishPreferred:
Experience in retail, wholesale, hospitality, or call centerKnowledge of technological systems such as but not limited to:
Microsoft Office, phone services.
Basic math skills - ability to calculate figures and apply necessary problem-solving skills.
Schedule:
Monday, Tuesday, Thursday & Friday 9:
00am - 5:
30pmSaturday (Required) 7:
00am - 3:
30pmTraining hours weeks 1-3:
Monday - Friday 8:
30am - 5:
00pm Environment:
Office - approx.
65 F - 75 FSkills:
Physical abilities:
Ability to stand, walk and sit throughout your day; walking on a variety of flooring such as carpet, concrete, tile, etc.
Strong communication Skills:
Ability to communicate clearly and effectively with customers, peers, and leaders.
Organizational Skills:
Ability to prioritize and meet deadlines.
Working in a team- based environment:
Working independently and as a team player to ensure our customers are receiving the highest quality service.
Quality:
Maintain integrity and high standards from all perspectivesSafety Culture:
Maintain and drive safety policies to all associates; driving for accountability of safe practices throughout shift.
Apply Now About the Company:
Bozzuto's Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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